Ordering:
Welcome to OM-NAR! Explore your favorite online Shopping destination from above categories & subcategories and select the product of your choice, check the product description, Size Chart. After carefully examining all the details, select the desired Size and , Once your Product has been successfully added to the Cart, click on View Bag to get the Order Summary, , you need to login to checkout. . Click on Checkout, Fill the address, enter the OM-NAR. Voucher/Discount Coupon if applicable and place the Order. Select your payment option and proceed for payment. Once payment is successful, your order will be placed.
Payments
1. What are the options for payment?
You have online payment option which agrees for all debit/ credit cards, netbanking, other UPIs & wallets. You can also use ALL wallet to pay your orders.
2.
Can I use an international card on OM-NAR?
Yes, you can make
payments via major international credit and debit cards issued
outside India.
3.
Is there any extra fee applicable on orders placed using
International Card?
We would like to inform you that Amez does
not charge any extra fee for payments made via International Cards.
However, your bank or Payment Gateway might charge the exchange rate
fee, if applicable. Please contact your bank regarding these fees.
Please note, this Exchange Fee is non-refundable in case of returns.
4.
What happens if my debit/credit card has been compromised while
making a payment online?
We do not collect or store your
debit/credit card information. If you suspect any such thing, then
please report this to your bank immediately.
5.
Is it safe to shop online using my Debit card or Credit Card?
We
use the highest possible security measures to protect our customers’
bank details. All payments are processed through secure and trusted
payment gateways. Additionally, a 3D secure password is required to
complete an online transaction which adds another layer of safety. So
be assured, it is completely safe to use your bank debit/credit card
on our website.
6. Are there any hidden charges?
There is no hidden charges, all charges applicable is mentioned during checkout.
9.What should I do if my payment fails?
When your payment fails, your ordered product will be moved & saved in the order page, from where you can re-pay from there.
Shipping
1.
What is OM-NAR shipping policy?
For shipping in India- for
order below 1299- shipping charges will be 45 TO 80 and for order
above 1299 you can avail free delivery. For International shipping-
for all orders flat 1599 shipping charges is applicable.
2.
Will I get a call before delivery is attempted?
The day we
will attempt to deliver your order, we may notify you via an SMS.
Additionally, we will call you if we are unable to locate your
address.
3.
I was not home when the courier person tried to deliver the order.
How can I get my order now?
The field executive will make no
less than 3 attempts to deliver your order at your address. If you
wish the order to be delivered at a preferred time or at a later
date, please coordinate the same with the field executive/ courier
person, when he gets in touch with you. Please Note:- If we fail to
deliver your order after 3 attempts, the product(s) will return back
to us and your order will automatically get cancelled.
3.
I was not home when the courier person tried to deliver the order.
How can I get my order now?
The field executive will make no
less than 3 attempts to deliver your order at your address. If you
wish the order to be delivered at a preferred time or at a later
date, please coordinate the same with the field executive/ courier
person, when he gets in touch with you. Please Note:- If we fail to
deliver your order after 3 attempts, the product(s) will return back
to us and your order will automatically get cancelled.
4.
Which courier company will deliver my order? Can I choose my
preferred courier company?
To assure you the best possible
service, we have a team of trust-worthy courier partners, who work
hard round the clock, just for you! You will be informed about the
courier company via SMS once your order is dispatched. Unfortunately,
presently, we do not provide the option of choosing your preferred
courier company.
5.
I had purchased two products in an order but want delivery of both
the product at different addresses. Is it possible?
A
particular order can only be delivered to a single address. As a
suggestion, we request you to place two orders for different
addresses.
6.
The delivery time committed for my order is over now. What do I
do?
We suggest you to please call our customer care
representative or write to us on yubhashanamitaliboutique@gmail.com and we will contact
you with a possible solution at the earliest.
7.
How can I check if Jabong delivers to my PIN code?
Click/tap
on the CHECK DELIVERY DETAILS on the product page and enter your area
Pin code in the space provided. You will get the estimated delivery
date and availability/non availability of Delivery for the product.
If om-nar is not covering your Pin code currently, do keep checking
back after some days as these are frequently updated.
8.
Can I expect delivery on all days of the week?
You can expect
delivery of your order on business days. Business days are defined as
all working days from Monday to Saturday, excluding national and
state holidays.
9.
Why did I receive a partial Order?
We are sorry that you had
to experience a minor glitch but please check if your order contains
items with different delivery time. Items with different delivery
time are shipped to you separately, so please don't worry, your item
is on its way! The expected time and date of delivery would be
dutifully communicated with you on your registered phone number and
email id, unless the order is cancelled on your part. Alternatively,
in the rare circumstance, when seller is unable to fulfill your
order, your payment will be refunded at the earliest.
10. I am going out of town. Can you expedite my delivery?
Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in India, doesn't give us the liberty to expedite any delivery, at this time. Still, we are working to provide you the best of experience, in terms of deliveries.
Tracking
1.
How do I track my Order?
To keep a track of your order, use
our Track Order facility on the order page. You can also refer to the
email and SMS sent by us to track the movement of your order.
2.
I used my tracking number to check the details of my shipment but the
information is not clear to me.
Online shopping shouldn't be
complicated at all! Courier companies use certain standard
abbreviations and terminologies. We are simplifying it for you! -In
transit Your order is on its way to your city -out for delivery Your
order has reached your city and we will attempt to deliver it today
-Hold at hub We tried delivering your order at least once and we will
try again in 48 hours -RTO in transit Your order was undelivered and
is on its way back to our warehouse. For further queries, don't
hesitate to reach out to us on our customer care helpline (94608-73796). We are always happy to assist you
